Freshworks
The ultimate customer-for-life software suite
The Freshworks Lounge
Come hang out and vibe with top CX/IT experts at the Freshlounge and chat about how you can perfect the CX/IT experience for your customers and employees
Time & Date
December 8 : 9am - 12pm PST
December 9 : 9am - 12pm PST
AMA with our Hyper Workshop Speakers
Immediately following our Hyper Workshop the Senior Director of Solutions Engineering, Mukesh Mirchandani, & Solutions Engineering Manager, Payal Patel, will be hosting an Ask Me Anything style conversation, come ask them every and anything!
Time & Date
December 9 : 9:30am PST
About Us
Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues.
The company’s products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, Freshmarketer and Freshrelease. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks’ headquarters are located in San Mateo, California, with global offices in India, UK, Australia and Germany. The company’s cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco.
The New CX Mandate
This report came out of conversations with 1,500 CX leaders from around the world. It is packed with insights on how customer expectations have evolved, on the challenges faced by customer service teams during the crisis, their key investment areas for 2021, etc.
CIO Magazine announced Freshworks as
“Most Promising ITSM” vendor
The publication CIO Review, which brands itself as "the navigator for enterprise solutions", gave us the coveted Cover-story placement for their November issue/ITSM Edition. Our CPO Prakash Ramamurthy generously stepped up for this one!
Exclusive Offers For SaaStr Attendees
Thank you for visiting the Freshworks booth and watching our Hyper Workshop!
Customer expectations are rising. So is churn. The biggest concern for service leaders is customer churn; and customer service is at the forefront to drive retention. With more customers adopting live-chat and messaging, these modern channels are critical to maintain service levels and retain customers.
Let us know what customer service pain points you're looking to solve in 2021 and you will also be entered into our raffle for (3) chances to win!
Winners will be contacted by email directly by December 11th.